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Safeguarding at The Y NSW

The Y NSW is committed to setting a new benchmark in safeguarding children and at-risk adults, moving beyond compliance to lead the sector in safeguarding excellence. 

Everyone who works for or on behalf of us, including employees, contractors, and volunteers, shares responsibility for creating safe, respectful, and inclusive environments for children, young people, at-risk adults, and each other. We are expected to act ethically and professionally, comply with all laws, policies, and safeguarding requirements, and prioritise physical, psychological, and emotional safety at all times. This includes maintaining appropriate boundaries, listening and responding to concerns, respecting diversity and cultural safety, managing conflicts of interest transparently, protecting confidentiality, and using technology and organisational resources responsibly. By upholding these standards and our values of Safe, Connect, and Thrive, we contribute to communities where everyone feels supported, valued, and able to thrive.

Statement of Commitment to Child Safety

The Y NSW maintains a zero-tolerance approach to child abuse and neglect. We are deeply committed to ensuring the safety, wellbeing, and empowerment of every child in our care.

We create the safest spaces

Child safety is embedded in our culture, leadership, and everyday operations. We take proactive steps to prevent harm by identifying and managing risks, setting clear behavioural expectations, and ensuring all staff are rigorously trained, supported, and held accountable. Our recruitment and screening processes are thorough, and our physical and online environments are inclusive, child-centred, and culturally respectful.

We are better together

We believe connection, with each other and with community, is essential to a child-safe culture. We foster respectful, trusting relationships where all children feel seen, heard, and valued. We listen with care and act with integrity, recognising children’s voices in decisions that affect them. We welcome the knowledge and partnership of families, carers, and communities in creating safe and inclusive environments.

We bring our best

We strive to create spaces where every child feels safe, connected, and able to thrive. We are committed to continuous learning and improvement, guided by equity, respect, and the dignity of all children—so every child can grow, belong, and be celebrated for who they are. 

In recognising the diverse programs and services the Y NSW provides, this commitment also extends to at-risk adults in our care.

 

Policies and Procedures

Safeguarding Children and At-Risk Adults Policy
Safeguarding Roles and Responsibilities Procedure
Y NSW Code of Conduct
Y National Safeguarding Children and Young People Policy
Child Friendly – Safeguarding Children and Young People Policy
Teen Friendly – Safeguarding Children and Young People Policy 

Report an incident

If you see or become aware of any incident or situation that may place someone at risk at our centres, please report it as soon as possible. Click here to submit a report — you can choose to include your details or remain anonymous.

In an emergency, call 000 immediately

Available Support

If you feel unsafe now, phone 000

Mental Health Support Services

Service

Description

Contact

Kid’s Helpline

Free counselling service for those aged between 5 and 25 years of age.

Ph: 1800 551 800

https://kidshelpline.com.au/

24/7 support
 

Lifeline

24-hour crisis support

Ph: 13 11 14

https://www.lifeline.org.au/

24/7 support

Beyond Blue

Mental health support, including brief counselling.

Ph:1300 224 636

https://www.beyondblue.org.au/

24/7 support

Headspace

Mental health support for young people aged between 12 and 25 years of age.

Ph: 1800 650 890

https://headspace.org.au/

3pm–10pm (AEST) / 7 days a week

Suicide Call Back Service

Phone and online counselling to people affected by suicide, including those at risk.

Ph: 1300 659 467

www.suicidecallbackservice.org.au

24/7 support

QLife 

Anonymous and free LGBTIQ+ peer support and referral.

Ph: 1800 184 527

https://qlife.org.au/

3pm–9pm (AEST) / 7 days a week
 

BlueKnot

Information and support for anyone affected by complex trauma, including redress support.

Ph: 1300 657 380 

https://blueknot.org.au/

9am–5pm (AEST) / 7 days a week
 

13YARN

Culturally safe support with 
Aboriginal and Torres Strait Islander crisis workers.

Ph: 13 92 76

www.13yarn.org.au

24/7 crisis support 

 

Sexual Assault Support Services

 

1800RESPECT

Information, counselling and support for people impacted by domestic, family or sexual violence.

Ph: 1800 737 732

https://1800respect.org.au/

24/7 support

NSW Sexual Violence Helpline

Trauma-specialist counselling and support for anyone in NSW affected by sexual violence, as well as their loved ones and professionals.

Ph: 1800 424 017

https://fullstop.org.au/get-help/our-services/sexualviolencehelpline

Bravehearts

Counselling and case management services for victim-survivors of child sexual assault.

Ph: 1800 272 831

https://bravehearts.org.au/
8.30am–4.30pm (AEST) / Monday to Friday

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