At the Y, we care about the social impact of our programs and measure it through a continuous quality improvement process called Results Based Accountability™ (RBA) framework.
The RBA framework is a systematic approach to achieving meaningful outcomes and demonstrating accountability for our actions. It measures a range of quality-of-life metrics and is based on feedback from the children, young people and communities that we serve. RBA guides our efforts in creating a culture of continuous improvement learning and improvement and to make a positive difference.
Key Components of RBA at the Y
Across our Youth and Community programs, over 350 Youth and Community participants completed an online survey and rated their opinions.
Over 11,500 Community Recreation customers from our centres across NSW completed an online survey and rated their opinions.
Over 2400 parents, carers and children who utilise our before/after and vacation care services completed an online survey and rated their opinions.
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26 Jul 2024 READ
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