The Y NSW App and Customer Portal

Stay connected, active and in control with the Y NSW App - Coming Soon!

We’re counting down the days to deliver you a new and improved customer experience!

The brand-new Y NSW Mobile App and Customer Portal will go-live on Thursday 14 August 2025. The new App will connect you seamlessly into our new customer management system, PerfectGym and new billing provider, Payrix.

System Maintenance: The Customer Portal will be offline from 8 August 2025

To enable a smooth changeover, the current online customer portal will be unavailable from Friday 8 to Wednesday 13 August.

Interim Process for Families

To manage your enrolments in Learn to Swim or Learn to Play between the 8th -13th August, you’ll need to contact your local Centre to;

Notify an absence
Book a Makeup Lesson
Make any changes to your enrolment

What will happen from 14 August?

When the system is ready, you’ll receive an email inviting you to download the Y NSW App and log in! All of your account details, programs and bookings will be transferred across – there’s nothing else you need to do!

With the Y NSW App, customers will be able to;

View your enrolment, skills and progress.
Edit and update your profile.
Add family members and create new bookings.
Notify class absences and book make-up lessons.
Update your billing details and make secure payments
View statements and account information
And more!

Next Steps

Stay tuned for your invitation to download The Y NSW App and details on how to log in, next week.
We hope you’ll love it as much as we do!

The Y NSW Team

System Maintenance and Downtime for Learn to Swim and Learn to Play

How can I notify an absence while the customer Portal is offline?

To notify an absence for a class between the 8 -13 August, please call or email your local Y Centre.

How can I book a makeup lesson while the customer Portal is offline?

To book a make-up lesson for a class between 8 -13 August, please call your local Y Centre.

When can I access the new system?

You’ll gain access to the Y NSW App from Thursday 14 August. All of your bookings and details will be loaded in the new system, and you’ll be able to manage your account once you have downloaded the app.

Why are we changing?

Through regular feedback, our customers indicated dissatisfaction with the current booking and customer management system and paper-based sign-up process. From this feedback, we have selected PerfectGym as the most suitable system to replace the current software.

What is PerfectGym?

PerfectGym is a new, easy-to-use system that allows you to manage your memberships, enrolments, bookings, account information and payments (via our new secure billing provider, Worldpay). Access to PerfectGym will be available through the Y NSW App and will replace the need for you to access the current Customer portal.

What is Payrix?

While your fortnightly payment schedule will remain the same, recurring direct debit payments will be processed through our new secure billing provider, Payrix. Further details on the change of billing provider will be provided next week.

My centre already uses the App for Group Fitness, is there anything I need to do?

On August 14, an update will be available to take you into the new version of our App. We will provide further details on the app update closer to the time! In the meantime, customers can continue using the current version at available sites.

Will the process for Group Fitness Bookings change via the current App?

Yes. You’ll still book online via the App - however, things will look a little different in the new version, but we think you’re going to love it! Stay tuned for more details and instructions closer to our launch date.

Will there be any downtime or interruptions to programs or services?

No. Programmed classes, programs and services will continue running per current schedules.

The Y NSW App

System Maintenance and Downtime for Learn to Swim and Learn to Play

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