Contact Our Centres
  • Contact
  • Our Centres

Safeguarding at the Y NSW

The Y NSW is committed to setting a new benchmark in safeguarding children and adults at risk, moving beyond compliance to lead the sector in safeguarding excellence.

Everyone who works for or on behalf of us, including employees, contractors, and volunteers, shares responsibility for creating safe, respectful, and inclusive environments for children, young people, adults at risk, and each other. We are expected to act ethically and professionally, comply with all laws, policies, and safeguarding requirements, and prioritise physical, psychological, and emotional safety at all times. This includes maintaining appropriate boundaries, listening and responding to concerns, respecting diversity and cultural safety, managing conflicts of interest transparently, protecting confidentiality, and using technology and organisational resources responsibly. By upholding these standards and our values of Safe, Connect, and Thrive, we contribute to communities where everyone feels supported, valued, and able to thrive.

Statement of Commitment to Child Safety

The Y NSW maintains a zero-tolerance approach to child abuse and neglect. We are deeply committed to ensuring the safety, wellbeing, and empowerment of every child in our care. 

The Y NSW recognises the paramountcy of children’s safety, wellbeing, rights and best interests. The principle of paramountcy guides all decisions, actions and practices that affect children, ensuring that children’s needs, experiences and voices remain central to our approach to child safety. Where there is any conflict between a child's safety, wellbeing and best interests and other organisational, operational, commercial or reputational considerations, the child's safety, wellbeing and best interests will prevail. We are committed to protecting children from harm and promoting their wellbeing, dignity, inclusion and ability to thrive. 

We create the safest spaces

Child safety is embedded in our culture, leadership, governance, decision-making, and everyday practice. We are proactive in preventing harm by identifying, assessing, and managing risks; setting clear behavioural expectations; and ensuring all staff are appropriately trained, supported, supervised, and held accountable for upholding safe behaviours. Our recruitment and screening processes are thorough, and our physical and online environments are inclusive, child-centred, and culturally safe. We ensure children’s safety and wellbeing are prioritised in organisational decision-making, risk management, service delivery, and continuous improvement activities. 

We are better together

We believe connection, with each other and with community, is essential to a child-safe culture. We foster respectful, trusting relationships where all children feel seen, heard, and valued. As rights holders, children are supported to express their views, and their voices, experiences, and perspectives are considered in decisions that affect them. We welcome the knowledge and partnership of families, carers, and communities in creating safe and inclusive environments and actively seek to build trusted relationships. 

We bring our best

We strive to create spaces where every child feels safe, connected, and able to thrive. We are committed to continuous learning and improvement, guided by equity, respect, and the dignity of all children. We create environments where Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds, children with disability, and all children feel a strong sense of belonging and are respected, valued, and supported to thrive. 

In recognising the diverse programs and services the Y NSW provides, this commitment also extends to at-risk adults in our care.

Report an Incident

If you hear about or see any situation that may indicate someone in our care is at risk of abuse or harm, please report it immediately. You can choose to remain anonymous or provide your details

Submit a Report

Available Support

If you feel unsafe now, phone 000

Mental Health Support Services

NSW Mental Health Line

Free statewide phone service which links people with NSW Health mental health services.

Phone: 1800 011 511

Website: Mental Health Line

24/7 support

Kid's Helpline

Free counselling service for those aged between 5 and 25 years of age.

Phone: 1800 551 800

Website: kidshelpline.com.au

24/7 support

Lifeline

24-hour crisis support.

Phone: 13 11 14

Website: lifeline.org.au

24/7 support

Beyond Blue

Mental health support, including brief counselling.

Phone: 1300 224 636

Website: beyondblue.org.au

24/7 support

Headspace

Mental health support for young people aged between 12 and 25 years of age.

Phone: 1800 650 890

Website: headspace.org.au

3pm–10pm (AEST) / 7 days a week

Suicide Call Back Service

Phone and online counselling to people affected by suicide, including those at risk.

Phone: 1300 659 467

Website: suicidecallbackservice.org.au

24/7 support

QLife

Anonymous and free LGBTIQ+ peer support and referral.

Phone: 1800 184 527

Website: qlife.org.au

3pm–9pm (AEST) / 7 days a week

BlueKnot

Information and support for anyone affected by complex trauma, including redress support.

Phone: 1300 657 380

Website: blueknot.org.au

9am–5pm (AEST) / 7 days a week

13YARN

Culturally safe support with Aboriginal and Torres Strait Islander crisis workers.

Phone: 13 92 76

Website: 13yarn.org.au

24/7 crisis support

Sexual Assault Support Services

1800RESPECT

Information, counselling and support for people impacted by domestic, family or sexual violence.

Phone: 1800 737 732

Website: 1800respect.org.au

24/7 support

NSW Sexual Violence Helpline

Trauma-specialist counselling and support for anyone in NSW affected by sexual violence, as well as their loved ones and professionals.

Phone: 1800 424 017

Website: fullstop.org.au

24/7 support

Bravehearts

Counselling and case management services for victim-survivors of child sexual assault.

Phone: 1800 272 831

Website: bravehearts.org.au

8.30am–4.30pm (AEST) / Monday to Friday

For our acknowledgement to victim-survivors, please click here

Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now

×