The Y NSW App and Customer Portal

Download the App Today

Get started in just a few taps and enjoy a seamless Y experience.

Everything you need to manage your Y experience in one place.

We've listened to member feedback and made it easier than ever to manage your Y NSW experience. Whether you're booking fitness classes, managing swimming lessons, viewing your child's progress or updating your account details, the Y NSW App puts everything you need in one convenient place.

Why Members Love the Y NSW App

Book and Manage Group Fitness Classes

Easily book, cancel or adjust your group fitness bookings directly from the app.

See Friends and Instructors

Choose a nickname and view who is attending and instructing your classes, helping you stay connected with your Y community.

Track Progress

Monitor swimming and Learn to Play program progress and celebrate every milestone.

Manage the Whole Family

Link family members to a single account and easily manage bookings, lessons and memberships from one place.

Report Absences & Book Make-Ups

Can't attend? Notify us through the app and quickly find available make-up lessons.

Secure Payments & Account Management

Update payment details, view invoices, access statements and manage your account with confidence

See the App in Action

Dashboard

Class & Bookings

Class Details

For Gym Members

Book and manage group fitness classes
View instructors and class participants (nickname settings apply)
Manage memberships
Update account details
View bookings and attendance

For Learn to Swim and Learn to Play Families

Report lesson absences
Book make-up lessons
Manage family accounts
View enrolments
Monitor progression and skills
Manage bookings and attendance
Update account and payment details

Getting Started is Easy

Step 1

Download the Y NSW App from the Apple App Store or Google Play Store.

Step 2

Step 3

Start managing your memberships, bookings, lessons and payments from one convenient place.

Thank you,

The Y NSW Team

Getting Started with the Y NSW App

I'm already a Y NSW member. How do I log in?

If you've previously used the Y NSW Client Portal, use the same email address associated with your account. If you've forgotten your password, simply select the 'Forgot Password' option to reset it.

I'm new to The Y. How do I get started?

New customers can create a profile and follow the setup prompts to begin managing memberships, enrolments and bookings online.

What devices are compatible with the Y NSW App?

The Y NSW App is available on most modern Apple iPhone and Android devices.

Is the app free to download?

Yes. Y NSW App is free to download and use.

Account, Access and Login

How do I update my contact details?

You can update your personal information, contact details and other account information through the Client Portal and app, without needing to visit your centre.

Can I manage multiple children's bookings under one login?

Yes. Parents and carers can manage linked family members from a single account.

Can I view my child's progress?

Yes. Eligible programs allow you to view skills, achievements and progression directly within the app.

Is my data safe?

Yes. Protecting your personal information is important to us. The app uses secure systems and trusted technology partners to help safeguard your information.

Who can I contact if I need help?

Contact your local Y NSW centre for assistance with account access, bookings, payments or general enquiries.

Membership and Payments

What can I do with the Y NSW App?

Depending on your membership or enrolments, you can:

Book and manage group fitness classes

Manage memberships and enrolments

Report lesson absences

Book make-up lessons

Update personal and payment information

View statements and account activity

Manage family members

Track progress in eligible programs

Can I update my direct debit details in the app?

No. Payment information can be securely updated through the Client Portal at any time.

How do I update my Direct Debit details?

You can update your Direct Debit details by logging into the Customer Portal:
https://theynsw.perfectgym.com.au/ClientPortal2/#/Login

Group Fitness Bookings

How do group fitness bookings work?

You can book, manage and cancel eligible fitness classes through the app. Where available, you can also join a waitlist if a class is full.

Will I be notified about my bookings?

Yes. Members can receive notifications and reminders for classes, bookings and important account updates, subject to their notification settings.

What happens if a class is full?

Where available you can join a waitlist. if a spot becomes available you will automatically be added to the class, so please check for regular updates so you don’t miss out.

The Y NSW App