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Customer Information

 
 

 

IMPORTANT REOPENING INFORMATION

Latest Update 4 Aug 2020

Following further easing of COVID-19 restrictions as announced by the NSW and ACT Governments, some of our centres are beginning to reopen with selected programs and services. 
 
The current plan for opening each centre is listed below and is relevant as of 4 August 2020. This is subject to change based on State Government advice. All updates will be made on this page as they become available.

Due to the nature of the restrictions, we must take into consideration all customers and staff who are using the centre at one time. This has impacted the availability of programs and services during this stage of restrictions.

Due to ongoing restrictions, memberships and visit passes will remain on pause for selected centres. You will receive an email when your centre is due to reactivate your membership and billing. Please check your email for specific centre information or if you would like to contact your local centre click here. For all memberships and visit passes remaining on pause, online casual bookings will be required to attend the gym or lap swimming. This will enable us to follow and manage strict capacity limits within each centre. All bookings will only be available 48 hours in advance. We look forward to seeing you soon. 

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Swimming Lessons will recommence at selected centres 20 July 2020.  You will receive an email when your centre is due to reactivate your lessons and billing. Please check your email for specific centre information or if you would like to contact your local centre click here. Lessons and all associated billing remains on pause for all other centres until further notice. We are working on a return date and will be in touch with those members as soon as we can. We will notify members before billing recommences.

Why hasn't my centre reopened?

Please note to ensure our community and staff can come together in a way that is as safe as possible, some of our usual programs and services won’t be able to begin right away, or may not be offered. 

We are committed to ensuring our facilities and programs are COVID Safe for our customers, and we are working closely with our partners to determine the earliest stage that we will be able to open our doors. 

There are a number of factors that determine the dates we are able to reopen. Considerations include:

  • our ability to provide fair and equitable COVID Safe access to the facility 
  • the availability of sufficient quantities of essential supplies such as hand sanitiser
  • the commercial viability of running services at a significantly reduced capacity
  • scheduled maintenance
  • the time it takes to recommission facilities such as pools following a closure

The health and safety of our customers remains our priority. We will continue to maintain strict social distancing, an increase in a high standard of cleaning and providing adequate quantities of hand sanitizer or hand washing facilities in prominent places.

REOPENING SCHEDULES

CENTRE

REOPEN DATE

MEMBERSHIP
RE-ACTIVATION

CONTACT

Ku-ring-gai Fitness & Aquatic Centre Saturday, 13 June

Monday, 29 June (Fitness & Aquatics)
Monday, 20 July (Swimming Lessons)

Contact Us
Broken Hill Integrated Wellness Centre Monday, 15 June

Monday, 22 June
Selected Memberships and visit passes only

Contact Us
Broken Hill Regional Aquatic Centre Monday, 15 June

Monday, 22 June (Fitness & Aquatics)
Monday, 20 July (Swimming Lessons)

Contact Us
Hawkesbury Oasis Monday, 15 June

Monday, 22 June (Fitness & Aquatics)
Monday, 20 July (Swimming Lessons)

Contact Us
Canberra Olympic Pool Monday, 15 June

Monday, 29 June (Fitness & Aquatics)
Mon 17 Aug (Swimming Lessons)

Contact Us
WSU Kingswood Monday, 22 June

Monday, 22 June

Contact Us
WSU Hawkesbury Monday, 22 June

Monday, 22 June

Contact Us
WSU Bankstown Monday, 22 June

Monday, 22 June

Contact Us
Great Lakes Aquatic Leisure Centre Wednesday, 15 July

Wednesday, 15 July (Fitness & Aquatics) 
Monday, 20 July (Swimming Lessons)

Contact Us
Gungahlin Leisure Centre Wednesday, 1 July

Wednesday, 1 July (Fitness)
Monday, 3 August (Aquatics)
Monday, 17 August (Swimming Lessons)

Contact Us
Lakeside Leisure Centre Wednesday, 1 July

Wednesday, 1 July (Fitness)
Friday, 29 August (Aquatics)
Monday, 31 August (Swimming Lessons)

Contact Us
Manning Aquatic Leisure Centre Wednesday, 15 July

Wednesday, 15 July (Fitness & Aquatics)
Monday, 20 July (Swimming Lessons)

Contact Us
Mount Annan Leisure Centre Monday, 22 June

Monday, 22 June (Fitness)
Monday, 20 July (Aquatics & Swimming Lessons)

Contact Us
UNSW Fitness & Aquatic Centre TBC TBC Contact Us
YMCA Bankstown Monday, 29 June Monday, 29 June Contact Us
YMCA Caringbah Wednesday, 24 June

Wednesday, 24 June (Fitness)
Monday, 29 June (Gymnastics)

Contact Us
YMCA Epping Wednesday, 24 June

Wednesday, 24 June (Fitness)
Monday, 29 June (Gymnastics)

Contact Us
YMCA Penrith (Fitness) -

Important Update

Contact Us
YMCA Penrith (Gymnastics) Monday, 29 June Monday, 29 June (Gymnastics only) Contact Us
YMCA  Ryde Monday, 29 June Monday, 29 June Contact Us
YMCA St Ives Monday, 29 June Monday, 29 June Contact Us

 

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