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Fee assistance

About fee assistance

Fee assistance is available across all of our program areas, for individuals, families, or groups. It can be used to provide free access to programs and membership, or can provide partial subsidy dependent on the individual’s ability to pay.
It’s our job to identify those in need in our communities, and ensure that they have opportunities to be happier and healthier through opportunities at their local Y.

Who is eligible?

Anyone experiencing financial hardship can apply or be referred for fee assistance. Centre managers review applications to decide whether someone is suitable for fee assistance. The decision is normally based on whether:

  • the applicant is willing but unable to pay full fee due to financial hardship
  • the program offers a clear potential benefit to the applicant
  • the applicant is able to provide proof of financial hardship (this can be waived at the manager’s discretion).

Financial hardship or disadvantage can include:

  • loss of job due to circumstances beyond the member’s control
  • physical or mental illness that has led to loss of income
  • family break down that has led to loss of income
  • any circumstance that is beyond the control of the member that has led to loss of income.

The fee assistance process

  • Step 1: Identification of new fee assistance applicant (through referral or individual contact)
  • Step 2: Process new application
  • Step 3: Review the applicant’s progress with fee assistance after no more than six months. Fee assistance may be renewed or ceased at this time.

Make a referral

The following form may only be completed by an agency or appropriate individual and will be subject to approval by the centre manager.

Example of appropriate agencies

  • Local, State or Federal Government agencies working with the disadvantaged, marginalised populations, Indigenous Australians, the disabled or elderly, families and/or children
  • employment agencies or similar organisations

Example of appropriate individuals

Justice of the Peace | School principal | Teacher | Medical practitioner or therapist | Accountant | Member of Parliament | Police officer | Lawyer | Case worker or similar professionals.


Fee assistance form

Opening Hours View opening hours
Monday to Friday 6 am‒7.30 pm
Saturday 9 am‒4 pm
Sunday 10 am‒4 pm
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